From Tuesday, 11th February to Thursday 13, February, 2025, the halls of Coconut Grove Beach Resort in Elmina buzzed with energy as HOTCATT conducted an intensive three-day Waiting Service Training Workshop for the hotel’s waiting staff. The program, tailored to enhance customer service skills and modern table service techniques, brought together enthusiastic participants eager to refine their craft.
Led by seasoned HOTCATT instructors, the training covered essential areas such as professional table setting, effective guest engagement, order management, and service etiquette. Through hands-on sessions, role-playing exercises, and real-time feedback, participants gained practical knowledge to elevate the dining experience for guests at Coconut Grove.
By the end of the workshop, the team demonstrated remarkable improvements, showcasing confidence and precision in their service delivery. The management of Coconut Grove expressed their appreciation for the collaboration, highlighting the positive impact on their staff’s professionalism and guest satisfaction.
At HOTCATT, we remain committed to empowering hospitality professionals with world-class training. Stay tuned for more capacity-building initiatives as we continue to shape the future of Ghana’s tourism and hospitality industry!
#HOTCATT #ServiceExcellence #HospitalityTraining #CoconutGrove #TourismGhana
