The Short Certificate Courses at HOTCATT are designed to provide focused, intensive training in specific areas of the hospitality, catering, and tourism industry. These courses are ideal for individuals seeking to enhance their skills, gain new competencies, or obtain professional development in a short timeframe.
These courses are developed to address immediate industry needs and trends, offering participants practical skills that can be immediately applied in their workplaces. The curriculum is dynamic and tailored to meet the specific requirements of different sectors within the industry.
Eligibility Criteria
Applicants must have at least a Diploma Certificate and should possess relevant work experience in the hospitality or tourism field.
Training Delivery Methods
Training programs can be delivered through various formats depending on the needs of the participants, including:
In-Person Training: Conducted at HOTCATT’s facilities.
Online Training: Virtual sessions delivered via video conferencing platforms.
Blended Learning: A combination of in-person and online training to provide flexibility and maximize learning outcomes.
- In-Person Training: Conducted at HOTCATT’s facilities.
- Online Training: Virtual sessions delivered via video conferencing platforms.
- Blended Learning: A combination of in-person and online training to provide flexibility and maximize learning outcomes.
SHORT CERTIFICATE COURSES DESCRIPTIONS
Food Safety and Hygiene
This course is fundamental for anyone working with food in the hospitality sector, focusing on the principles of safe food handling, storage, and preparation. Students learn about key areas like microbial hazards, cross-contamination, temperature control, and personal hygiene practices. Through both theoretical learning and practical exercises, participants become familiar with local and international food safety regulations, including HACCP(Hazard Analysis and Critical Control Points).By the end of the course, students are equipped to maintain high hygiene standards, prevent foodborne illnesses, and ensure compliance with regulatory health guidelines.
Customer Service and Communication
Excellent customer service is the backbone of hospitality. This course delves into the essentials of guest relations, covering communication strategies, empathy in service, and techniques for managing difficult situations. Students learn how to anticipate guest needs, provide personalized service, and handle complaints professionally. The course also explores non- verbal communication, active listening, and service etiquette to help students develop a service- oriented mindset. By the end, students understand how to foster positive customer experiences and create memorable interactions that contribute to guest loyalty.
Hospitality Marketing and Sales
Marketing and sales are crucial for attracting guests and generating revenue in the hospitality and tourism industry. This course covers the basics of branding, market segmentation, and positioning, along with advanced techniques in digital marketing and social media engagement tailored to hospitality businesses. Students gain insights into crafting effective promotional campaigns, understanding customer behaviour, and using analytics to measure success. Sales techniques for hospitality, such as upselling and cross-selling, are also covered, along with strategies for building lasting customer relationships. By the end of this course, students are prepared to contribute to the growth of a hospitality business through innovative marketing and sales approaches.
Event Management and Catering
Designed for aspiring event planners and caterers, this course provides a comprehensive understanding of managing diverse events in the hospitality sector, from conferences and banquets to weddings and parties. Students learn event planning fundamentals, including budgeting, scheduling, and logistics coordination, as well as managing vendor relationships and client expectations. The catering component covers menu planning, dietary considerations, and the logistics of food preparation and service for large groups. This practical, hands-on course prepares students to oversee every detail, ensuring successful events that meet the client’s vision and standards.
Hospitality Technology and Software
Technology plays a vital role in modern hospitality operations. This course introduces students to the industry-specific software and digital tools that streamline hotel, restaurant, and event management. Topics include property management systems(PMS),which automate room bookings and billing, and point-of-sale(POS)systems for efficient transaction handling. Additionally, students learn about customer relationship management (CRM)systems and other software that help personalize guest interactions. By the end of this course, participants are comfortable using technology to improve service delivery, increase operational efficiency, and enhance the overall guest experience.
Food and Nutrition
In this course, students delve into the science of nutrition and its critical role in food service operations. They study the nutritional content of various foods, understanding how different cooking methods can affect nutrient retention. The course covers dietary guidelines, food labeling, and the nutritional needs of populations, including special diets (e.g., vegetarian, gluten-free, diabetic).Students learn how to create balanced, nutritious menus that meet both health standards and customer preferences. The course also emphasizes the role of nutrition in public health and wellness within the hospitality industry, preparing students to promote healthy eating habits through their work.
Tour Guiding Principles
This course provides an in-depth exploration of the global tourism industry. Students study the historical development of tourism, its economic impact on local and global economies, and its role in cultural exchange. The course covers different types of tourism, including ecotourism, cultural tourism, adventure tourism, and business tourism, with a focus on sustainable practices. Students learn about destination management, marketing strategies, and the importance of cultural sensitivity in tourism. The course also addresses current challenges in the industry, such as over tourism, environmental degradation, and the impact of global events like pandemics on tourism trends.
APPLICATION FORM
• The admission fee for each course is GHC200
- OPTION A
- Apply Online
- Payment should be made by dialing *222*1109# and following the prompts.
- After completing your payment, a unique code will be sent to you. Enter this code in the designated field and upload your proof of payment.
- Each payment code is valid for single use only. If a code is used multiple times, all linked applications will be automatically disqualified.
- Ensure your payment details are accurate before proceeding, and retain your proof of payment for verification purposes.
- OPTION B
- Apply In-Person
- Visit the HOTCATT premises to purchase a physical application form.
- Payment Method: Cash payment at the time of form purchase
- Ensure all details on your application are accurate before submission.
- You may choose to fill the application form on-site or complete it later and return it to HOTCATT for submission
- o Note: Please retain your receipt as proof of payment.
- OPTION C
- Download application form and Submit
- You can download the application form from hotcatt.gov.gh, complete it, and submit it in person.
- Payment Method: Cash payment upon submission at our premises
- Proof of payment will be issued onsite.
- Ensure your application is properly filled before submission.
- o Note: Bring both the completed form and your cash payment when submitting